| Code | Description |
|---|---|
NO_ACTIVE_SETUPS | Method not configured for this merchant. Contact support. |
ROUTE_NOT_FOUND | No processing route found for the given amount or other filters. |
INSUFFICIENT_BALANCE | Merchant account has insufficient funds. |
UNAUTHORIZED | API Key or HMAC signature is invalid or IP mismatch allow list. |
UNKNOWN_ERROR | Unexpected system failure. |
NO_ACTIVE_SETUPS
Method not configured for this merchant. Contact support.
The selected payment method (e.g. P2P_CARD, H2H) is not set up for your merchant account. Contact support to enable the required method.
ROUTE_NOT_FOUND
No processing route found for the given amount/filters.
No processing route matches your request — amount, currency, or other parameters. Check the amount limits and available routes for your account.
INSUFFICIENT_BALANCE
Merchant account has insufficient funds.
Your balance is too low for this operation (e.g. payout). Top up your account and retry.
UNAUTHORIZED
API Key or HMAC signature is invalid.
- Check that
X-API-Keyis correct and active - Verify that
X-Signatureis computed correctly (timestamp, method, path, body — concatenated, HMAC-SHA256) - Ensure the request timestamp is within the accepted window (clock skew)
UNKNOWN_ERROR
Unexpected system failure.
A server-side error occurred. Retry the request later. If the problem persists, contact support and include the trace_id from the response.
Last modified on